Besides scribing behavioral health sessions JotPsych's platform also offers two distinct but deeply related tools: a form builder for crafting and sending clinical forms to patients, and a template builder for shaping AI-generated session notes. Both features are valuable to the clinician workflow, but had evolved independently — resulting in two interfaces that looked and behaved differently despite solving similar problems. That inconsistency created friction for users moving between the two, made the codebase harder to maintain, and set a shaky foundation for future product growth.

As the sole designer on this project, I conducted an audit of both builders — mapping out each flow, cataloging UI elements, and identifying where the two systems diverged versus where they had similar behaviors. I applied the same lens to the library experiences for both tools, which had their own inconsistencies in how clinicians browsed and managed their saved work. From that analysis, I defined a shared design language and interaction model that could serve both builders/libraries without compromising either feature.

The result is a unified design system that creates a coherent user experience, and the component architecture gives engineers and future designers a scalable foundation to build on.

The project demonstrates how thoughtful systems thinking — not just visual polish — can untangle complexity and elevate a products functionality.